Privacy Policy

Privacy Policy Last Updated: May 12, 2025

Quench Marketplace, LLC (“Quench Marketplace,” “Quench” “we,” “our,” or “us”) value your privacy. In this Privacy Policy (“Policy”), we describe the information we collect, how we use it, and when and to whom we disclose it. This Policy applies to all of our websites, mobile applications, and other online services (collectively, the “Platform”) made available by or through Quench Marketplace and on which we post this Policy, including through our URL www.quenchmarketplace.co, marketing communications that we issue to you where we have obtained your contact details in some other manner, and to information we collect offline or through other means, such as by our business partners. Undefined capitalized terms used herein shall have the definitions as set forth in our Terms of Use. By accessing or using the Platform, you agree to this Policy. IF YOU DO NOT AGREE TO THIS POLICY, PLEASE DO NOT ACCESS OR USE THE PLATFORM.

KEY TERMS

“Content” means text, graphics, images, music, software, audio, video, information or other materials, including but not limited to profile information, service requests, quotes, message threads, reviews, scheduling and calendar information, and other information or materials available on or through the Platform.
“Consumer” means a User who is registered to search for products or services on the Platform, makes a purchase, or otherwise uses the Platform to receive, pay for, review, or facilitate the receipt of products or services.
“Platform” has the meaning set forth in the opening paragraph above.
“Services” means the products or services listed, quoted, scheduled, fulfilled or provided by Sellers, or sought, scheduled, paid for or received by Consumers, through the Platform.
“Seller” means a User who uses, or is registered to use, the Platform to offer, provide, receive payment for, or facilitate the provision of products or services.
“Quench Marketplace Content” means all Content that Quench Marketplace makes available on or through the Platform, including any Content licensed from a third party, but excluding User Content.
“User” means a person or entity who uses the Platform, including, for example, a person who completes Quench Marketplace’s account registration process, agrees to the Terms of Use, utilizes any services offered by or through the Platform, or submits or receives a request through Quench Marketplace, including but not limited to Sellers and Consumers.
“User Content” means all Content submitted, posted, uploaded, published, or transmitted on or through the Platform by any User of the Platform, including but not limited to photographs, audio records, videos, profile information, descriptions, postings, reviews, requests, messages, and
payments made through the Platform, but excluding Quench Marketplace Content and Feedback.

HOW WE USE YOUR INFORMATION

We may use your information for any of the following reasons:

For the purposes for which you provided it; To enable you to use the services available through the Platform, including registering you for our services and verifying your identity and authority to use our services; For customer support and to respond to your inquiries; For internal record-keeping purposes; To administer surveys, sweepstakes, promotions, or contests; To track fees and process billing and payment including sharing with third-party payment gateways and payment vendors in connection with the Platform; To improve and maintain the Platform and for product development; To address fraud or safety concerns, or to investigate complaints or suspected fraud or wrongdoing; To market and advertise our services and the Platform, including to send promotional emails regarding new products from Quench Marketplace, special offers from Quench Marketplace, or other information that may interest you; As permitted under applicable law, to contact you by automated or nonautomated text message regarding certain services or information you have requested; As permitted under applicable law, to contact you by automated or nonautomated telephone or text message regarding Platform features, improvements, or other products and services that may interest you; For Quench Marketplace’s market research purposes, including, but not limited to, the customization of the Platform according to your interests; To contact you with information about your use of the Platform; For other research and analytical purposes; To resolve disputes, to protect ourselves and other Users of the Platform, or third parties, including to protect property or safety; and to enforce any legal terms that govern your use of the Platform. For Service Professionals, we may display information related to your business, including your name or your business’s name, publicly on your profile, except to the extent we tell you we will not display such information. If the information you provide us upon signing up for an account differs from the information you provide us as part of the verification data we collect, we have sole discretion in determining which information will be displayed publicly on your profile.

ONLINE ANALYTICS AND TAILORED ADVERTISING

Analytics

We may use third-party web analytics services on the Platform, such as those of Google Analytics. Providers of these services use cookies and similar technologies (as described in the Information That Is Passively or Automatically Collected section above) to help us analyze how Users use the Platform, including by noting the third-party website from which you arrive. The information collected by the technology may be disclosed to or collected directly by these providers. We may also use Google Analytics; to prevent Google Analytics from using your information for analytics, you may install the google analytics opt-out browser add-on.

Tailored Advertising

We may use advertising services provided by third parties on the Platform, which provide their services using cookies and similar technologies (as described in the Information That Is Passively or Automatically Collected section above). Third parties whose products or services are accessible or marketed via the Platform may also place such technologies on your computer, mobile phone, or other device to collect information about your use of the Platform. We, our providers, and third parties collect information in this way for advertising and marketing purposes.
Certain third-party providers and certain cookies or similar technologies on the Platform enable us and third parties to serve you “tailored” advertising online that is more relevant to you and your interests. If you are interested in more information about tailored browser advertising and how you can generally control cookies from being put on your computer to deliver tailored advertising, you may visit the Network Advertising Initiative Consumer Opt-Out Link Network Advertising Initiative’s Consumer Opt-Out Link and/or the Digital Advertising Alliance’s Consumer Opt-Out Link to opt out of receiving tailored advertising from companies that participate in those programs. To opt out of Google Analytics for Display Advertising or customize Google Display Network ads, you can visit the Google Ads Settings page. We do not control any of these opt-out mechanisms and are not responsible for any choices you make using these mechanisms or the continued availability or accuracy of these mechanisms. If your browsers are configured to reject cookies when you visit this opt-out page, or you subsequently erase your cookies, use a different computer or change web browsers, your NAI or DAA opt-out may no longer be effective. Additional information is available on NAI’s and DAA’s websites.
You can turn off cookies or similar technologies used for tailored-advertising purposes by accessing in the footer of the site and submitting your request or alternatively, by broadcasting your opt-out request through a legally recognized opt-out preference signal, such as the Global Privacy Control (on the browsers and/or browser extensions that support such a signal). For detailed information, please see “Your Choices”. Any opt-out preferences you have exercised through these methods will only apply to the specific device/browser on which you made them. Please note that if you opt out of tailored advertising, you may still receive untailored online advertisements about us, the Platform, or third parties on the Platform.
When using a mobile application, you may also receive tailored in-application advertising. Each operating system (e.g., iOS for Apple devices, Android for Android devices, and Windows for Microsoft devices) provides its own instructions on how to prevent use of your mobile advertising identifier to deliver tailored in-application advertising. For more information, you may review the support materials and/or the privacy settings for the operating systems and devices you use, or contact the applicable provider/operator.

PRIVACY OF MINORS

Our services are not provided to minors (i.e., persons under the age of 18). We elect to provide services only to persons 18 years of age or older, including any use of the Platform. If we discover, or if you inform us, that an individual under 18 has provided us with personal information, we will close the account and delete that individual’s personal information as required by law, including the Children’s Online Privacy Protection Act. We may, where permitted by law, retain certain information internally for purposes described in this Policy.

SECURITY

We employ security measures to help protect your information from unauthorized access. Quench Marketplace may use encryption, passwords, and physical security measures to help protect your information against unauthorized access and disclosure. No security measures, however, are 100% failsafe. Therefore, we do not promise and cannot guarantee, and thus you should not expect, that any information provided or transmitted online is completely secure. You should take steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, keeping your log-in and password private, and not recycling passwords from other websites or accounts. Quench Marketplace is not responsible for the unauthorized use of your information nor for any lost, stolen, or compromised passwords, or for any activity on your account via unauthorized password activity.

LINKS TO EXTERNAL PLATFORMS

The Platform may contain links to third-party websites or resources over which Quench Marketplace does not have any control; please review such other websites’ privacy policies as to their use of personal information. Such links do not constitute an endorsement by Quench Marketplace of those third-party websites. You acknowledge that Quench Marketplace is providing these links to you only as a convenience, and further agree that Quench Marketplace is not responsible in any way for such third-party websites, including without limitation for their content or how they treat information you provide to them.

CHANGES TO THIS POLICY

THIS POLICY IS CURRENT AS OF THE EFFECTIVE DATE SET FORTH ABOVE. QUENCH MARKETPLACE MAY, IN ITS SOLE AND ABSOLUTE DISCRETION, CHANGE THIS POLICY AT ANY TIME. QUENCH WILL POST ITS UPDATED POLICY ON THE PLATFORM, SEND YOU A MESSAGE OR OTHERWISE NOTIFY YOU WHEN YOU ARE LOGGED INTO YOUR ACCOUNT. QUENCH ENCOURAGES YOU TO REVIEW THIS POLICY REGULARLY FOR
ANY CHANGES. YOUR CONTINUED ACCESS TO OR USE OF THE PLATFORM WILL BE SUBJECT TO THE TERMS OF THE THEN-CURRENT POLICY.

CONSENT TO TRANSFER

Our computer systems are currently based in the United States so your information will be processed by us in the United States where data protection and privacy regulations may not offer the same level of protection as in your country of residence and data may be accessible to law enforcement and national security authorities under certain circumstances. If you create an account with the Platform as a visitor from outside the United States, by using the Platform, you agree to this Policy and consent to the processing of all such information in the United States.

YOUR CHOICES

You may review, correct, and delete certain information about you through your account, such as by logging in to the Platform and navigating to your preferences page. We expect you to promptly update your account information if it changes or is inaccurate. Upon your request, we will close your account and remove your profile information from view as soon as reasonably possible. We may retain information from closed accounts in order to comply with the law, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations of any User, enforce our Terms of Use and/or for any other purposes otherwise permitted by law that we deem necessary in our sole discretion. You should understand, however, that once you transmit User Content through the Platform, it may be acquired by others who may not be required to delete or modify such User Content. Once we have deactivated or removed your account, you agree that Quench Marketplace will not be responsible for retaining information related to your account.

We may send periodic emails to you. You may opt out of promotional emails by following the opt-out instructions contained in the email, which may include clicking on the “unsubscribe” link located in the emails. Please note that it may take up to 10 business days for us to process opt-out requests. If you opt out of receiving promotional emails, we may still send you emails about your account or any services you have requested or received from us, transactions, or changes to our Terms of Use, this Policy, or other relevant terms.

We may monitor and record our telephone conversations with you for training, product improvement, and quality assurance purposes. You will be provided with a notice at the beginning of any call that is being recorded.

If you are a resident of certain states, you may have certain rights regarding your information.
● Residents of the state of California: See our Supplemental Privacy Notice below.
● Residents of Colorado, Connecticut, Delaware, Iowa, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Texas, Utah, Virginia, or other U.S. states with similar privacy laws: See our Supplemental Privacy Notice for Other States below.

Supplemental Privacy Notice for California Residents

This notice supplements Quench Marketplace’s Privacy Policy and applies only to California residents, as defined by the California Consumer Privacy Act (CCPA). It covers “personal information” collected through our platform and other channels (e.g., offline, in person, phone). It does not apply to business information collected from service professionals in their professional capacity or to Quench Marketplace’s current or former employees, independent contractors, or job applicants.

Collection, Use, and Disclosure of Personal Information

We collect, use, and disclose personal information in line with the CCPA. This includes information gathered from California consumers, the sources of that information, the purposes for which it is collected, and the third parties with whom we share it for business purposes. Details on the types of personal information collected, how it’s used, and who we share it with can be found in the main Privacy Policy. We may also disclose personal information with your consent or at your direction, such as when you instruct us to share project details with service providers or business partners.

Some of the categories of personal information described above are also “sensitive personal information,” as that term is defined in the CCPA. The sensitive personal information we may have collected in the preceding twelve months are: (1) Account log-in and password or other credentials allowing access to your Account; (2) certain user-to-user communications made through our Platform, including User-to-User text messages; (3) precise geolocation; (4) Social Security number; and (5) driver’s license number. The CCPA provides you with the right to limit certain uses and disclosures of your sensitive personal information. You have the right to limit Thumbtack’s use of your sensitive personal information. However, please note that we do not use or disclose sensitive personal information for purposes that are subject to the right to limit. We may combine the information we collect (“aggregate”) or remove pieces of information (“de-identify”) to limit or prevent identification of any particular User or device. We may use or disclose this aggregated or de-identified information at our discretion.

Your CCPA Rights

As a California resident, you may request to:
● Access or obtain a copy of your personal information.
● Delete personal information.
● Correct inaccurate personal information.
● Opt-out of the sale or sharing of personal information.
● Receive information about financial incentives offered.

To exercise your rights, email us at info@quenchmarketplace.co or visit our data privacy page. You may need to verify your identity or designate an authorized agent.

Sales and Sharing of Personal Information

We may “sell” or “share” certain personal information (e.g., IP address, browsing data) with marketing partners for tailored advertising. To opt out, follow the instructions on our opt-out page.

Retention and Additional Rights

We retain personal information as necessary to provide our services or as required by law. You may also request a list of third parties that received your information for direct marketing in the past year.

California Do-Not-Track Disclosure

Quench Marketplace is committed to providing users with choices about data collected for third-party purposes. While we offer opt-out options for targeted advertising, Quench Marketplace does not currently recognize browser-initiated Do-Not-Track signals due to ongoing development of industry standards.

Supplemental Privacy Notice for Other U.S. States

Residents of states with privacy laws (e.g., Colorado, Texas, Virginia) may have rights regarding their personal data. Quench Marketplace may collect sensitive personal information but does not use it in ways that require opt-out rights.

Covered residents may request to:
● Confirm whether we process your data and access it.
● Correct inaccurate data.
● Delete your data.
● Obtain a portable copy of your data.
● Opt out of the sale or targeted advertising of your data.
To exercise these rights, submit a request at info@quenchmarketplace.co. Verification of your identity may be required. If your request is denied, you may appeal by contacting the same email. If unresolved, contact your state attorney general.

CONTACT US

If you have any questions about this Policy or the Platform, please contact us by sending an email to info@quenchmarketplace.co, or by writing to: Quench Marketplace LLC, 1645 West Main St #12 Houston Tx 77006.